Troubleshooting

Register as an EcoReco owner is recommended to follow up with your case
Let's start with the questions below after you register:

 
Is the scooter dash on?

If no, press the power button for at least 3 seconds to turn the scooter on.

If yes, did you try kick-starting the scooter?

If no, the scooter has a safe-start feature that requires you to kick-start the scooter in order for the motor to run.

If yes, Check the brake sensor by following these instructions (PDF). Is the problem fixed?
 
If yes, Hooray!

If no, check the controller connections by following these instructions (PDF). Is the problem fixed?
 
If yes, Hooray!

Change the motor by following these instructions (PDF). (fill out the Service Form and email customer.service@ecorecoscooter.com for the part). Is the problem fixed?

If yes, Hooray!

If No, Change the controller. (fill out the Service Form and email customer.service@ecorecoscooter.com for the part). Is the problem fixed?

If yes, Hooray!

If No, Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.
 
Is the scooter on?

If no, press the power button for at least 3 seconds to turn the scooter on.
 
If yes, did you try kick-starting the scooter?
 
If no, the scooter has a safe-start feature that requires you to kick-start the scooter in order for the motor to run.
 
If yes, does the motor begin to turn, and then catches and stutters or stops?
 
If yes, please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.
 
If no, is the battery charged?
 
If no, charge for at least 2 hours.
 
If yes, check and adjust the brake sensor by following these instructions (PDF). Is the problem solved?
 
If yes, Hooray!
 
If no, check and fix the controller connections by following these instructions (PDF). Is the problem solved?
 
If yes, Hooray!
 
If no, Change the motor with these instructions (PDF). (fill out the Service Form and email customer.service@ecorecoscooter.com for the part). Is the problem solved?
 
If yes, Hooray!
 
Change the controller. (fill out the Service Form and email customer.service@ecorecoscooter.com for the part). Is the problem solved?
 
If yes, Hooray!
 
If no, Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.
 
 
Are all the connections securely in place? Does the scooter charge after adjusting the plugs?
 
If yes, Hooray!
 
If no, when I plug the charger into both the wall and scooter, the lights show one red light and one green light?
 
If no, you may need a new charger or contact customer service if you are under warranty.
 
If yes, when I unplug the charger from the wall and leave it plugged into the scooter, there is one red light on the charger?
 
If yes, you may need a new charger or contact customer service if you are under warranty.
 
If no, check the battery fuse by following these instructions. Are either fuse blown?
 
If yes, contact customer service to receive replacement fuses.
 
If no, please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com to get a battery and change it by following these instructions (PDF).
 
 
 
(1) For M and S scooters, Check battery fuse by following these instructions (PDF). Is the problem fixed?

(2) For all scooters, check the connector labeled “#4 throttle” that is connecting the throttle unit to the motor controller. Make sure all the pins are not loose/ fell-off, you could just insert it completely and glue it or tie it with zip tip to fix them in position.

(3) Visual check all connectors to ensure good contacts.
 
Measure the voltage by following these instructions (PDF). Is the voltage 38-40 volts?
 
If no, please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com to get a battery and change it by following these instructions (PDF).
 
If yes, check the throttle wire connections, motor plug, and other connections. Are all the connections secure?
 
If yes, Change throttle wire by following these instructions (PDF).
 
If no, Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.
 
 
Please fill out the Service Form so you can get the replacement parts from us or from a dealer.
 
 
Check out and follow the instructions (PDF) here to install the parts.
 
 
You can also bring it to our dealer and get it serviced.
 
 

A friendly reminder:
Please make sure to tighten the hand-adjustable nut on top of the stem before riding.
Some of our customers tend to skip that for convenience. As a result, the stress of all the bumping of the rider’s upper body falls on the position pin, which is designed to hold the position not to hold weight., and It would cause the pin/spring to break over time.
 
 
This might happen after you store the scooter for a long period of time.
 
 
To recalibrate the dash unit is very simple.
 
 
Just ride the scooter until it automatically shuts off and charge the scooter for 5-6 straight hours (or to ensure full charge).
 
 
By doing so, you recalibrate the 0-100% of the capacity and it should give you 5 bars afterward.