Troubleshooting

Most scooter issues might be adjusted/fixed remotely to save you time and money by using troubleshooting guides below.
If you are unable to diagnose the issue, please fill out a service request and our tech team would assist you further. (Some costs might apply)
Please note that EcoReco does not offer refund for spare parts ordered for troubleshooting purposes.
For more details and company policies, please see FAQ and Service Request under the Support tab.

1. My scooter does not run.

1.1 Is the scooter dash on?

If No,

Press the power button for at least 3 seconds to turn the scooter on.

1.2 If Yes, did you try kick-starting the scooter?

If No,

The scooter has a safe-start feature that requires you to kick-start the scooter in order for the motor to run.

If Yes,

Check the brake sensor by following these instructions (PDF).

1.3 If the problem is NOT fixed

Check the controller connections by following these instructions (PDF).

1.4 If the problem is STILL NOT fixed

Change the motor by following these instructions (PDF).

(Fill out the Service Form and email customer.service@ecorecoscooter.com for the part).

1.5 If the problem is STILL there,

Change the controller.

(Fill out the Service Form and email customer.service@ecorecoscooter.com for the part).

If you have tried everything above and it still doesn't work, please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.

2. My scooter has problems accelerating.

2.1 Is the scooter on?

If No,

Press the power button for at least 3 seconds to turn the scooter on.

2.2 If Yes, did you try kick-starting the scooter?

If No,

The scooter has a safe-start feature that requires you to kick-start the scooter in order for the motor to run.

2.3 If Yes, does the motor begin to turn, and then catches and stutters or stops?

If Yes,

Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.

2.4 If No, is the battery charged?

If No,

Charge for at least 2 hours.

If Yes,

Check and adjust the brake sensor by following these instructions (PDF).

2.5 If the problem is NOT fixed

Check and fix the controller connections by following these instructions (PDF).

2.6 If the problem is STILL NOT fixed

Change the motor with these instructions (PDF).

(Fill out the Service Form and email customer.service@ecorecoscooter.com for the part)

2.7 If the problem is STILL there

Change the controller.

(Fill out the Service Form and email customer.service@ecorecoscooter.com for the part).

If you have tried everything above and it still does't work, Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.

3. My scooter does not charge or has charging issues.

Adjust the plugs, make sure all the connections are secure in place.

If the scooter does NOT charge after adjusting the plugs, check if lights are on: 

1 Red light and 1 Green light.

3.1 If No, when you plug the charger into both the wall and scooter, the lights show one red light and one green light?

If No,

You may need a new charger or contact customer service if you are under warranty.

3.1 If Yes, When you unplug the charger from the wall, and leave it plugged into the scooter, is there 1 Red Light on the charger?

If Yes,

You may need a new charger or contact customer service if you are under warranty.

3.2 If No,

Check the battery fuse by following these instructions. Are either fuse blown?

If Yes,

Contact customer service at customer.service@ecorecoscooter.com to receive replacement fuses.

3.3 If No,

Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com to get a battery and change it by following these instructions (PDF).

4. My scooter dash does not turn on.

Please check the following:

All scooters

Check the connector labeled “#4 throttle” that is connecting the throttle unit to the motor controller. Make sure all the pins are not loose/ fell-off, you could just insert it completely and glue it or tie it with zip tip to fix them in position.

For M and S scooters

Check battery fuse by following these instructions (PDF).

If problem is NOT fixed, please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com to get a battery and change it by following these instructions (PDF).

4.1 Visual Check all connectors to ensure good contacts.

Measure the voltage by following these instructions (PDF). Is the voltage 38-40 volts?

If No,

Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com to get a battery and change it by following these instructions (PDF).

4.2 If Yes,

Check the throttle wire connections, motor plug, and other connections. Are all the connections secure?

If Yes,

Change throttle wire by following these instructions (PDF).

If No,

Please fill out the Service Form and contact Customer Service at customer.service@ecorecoscooter.com.

5. The position pin that holds T-bar in place fell off.

Please fill out the Service Form so you can get the replacement parts from us or from a dealer.
 
Check out and follow the instructions (PDF) here to install the parts.
 
You can also bring it to our dealer and get it serviced.

A friendly reminder:
Please make sure to tighten the hand-adjustable nut on top of the stem before riding.
Some of our customers tend to skip that for convenience. As a result, the stress of all the bumping of the rider’s upper body falls on the position pin, which is designed to hold the position not to hold weight, and It would cause the pin/spring to break over time.

6. The Battery Indicator on the dash does not show the correct battery level.

This might happen after you store the scooter for a long period of time.

To recalibrate the dash unit is very simple.

Just ride the scooter until it automatically shuts off and charge the scooter for 5-6 straight hours (or to ensure full charge).

By doing so, you recalibrate the 0-100% of the capacity and it should give you 5 bars afterward.