E-SCOOTER & OPERATION ORDERING MAINTENANCE & SERVICE SAFETY & REGULATIONS

E-SCOOTER & OPERATION

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Q: How long is the EcoReco electric scooter battery life?

Answer: Lithium Ferro (Iron) Phosphate (LiFePO4) is known to have no charge “memory” effect. Typically, it can sustain more than 2000 charging cycles so it should be good for more than 10 years under normal usage.

Q: Is the electric scooter street legal?

Answer: Yes. State laws vary on this issue. Some state laws approve the use of electric scooters in bike lanes of general road traffic and some do not. To the best of our knowledge (we are still building it up so don’t hold it against us), e-scooters are street legal in California, Connecticut, Kentucky, Missouri, Nevada, Texas, Virginia and Washington, with many other states expected to follow suit. Some cities/counties have their own rules on light electric vehicles so it’s best to consult with your local transportation authority.

Q: How do you charge the scooter? Does it take 220V?

Answer: Our scooter can be charged conveniently using regular wall outlets via the included external charger. The charger is CE certified, and it can take 110-240V, just like most popular consumer electronics. We troublework our best to make your life simpler.

Q: What's the story with the tires? I'd imagine they'll last a long time, but might need to be replaced eventually. Is this the case, and how would we go about replacing them?

Answer: We designed the solid rubber wheel to be easily replaceable. Just unscrew and swap. We also have a patent on the rear wheel that you can replace the tire without affecting the integrated motor. Please visit Buy for the scooter page for parts and accessories.

Q: Are you guys going to have live demo near me? I think it would be a hit.

Answer: Yes. please visit our dealer map and find the closest one to arrange a test ride, or follow us on Facebook to stay up to date with future events.

Q: How well does the electric scooter work in the rain?

Answer: We don't recommend operating the scooter in the rain for safety reasons. Your vision is worse, roads are slippery, and it takes longer to stop. It is generally not a good idea to bike or scooter in the rain. However, if you got caught up in the rain on your way home, the e-scooter is water-resist and will still function well. Just remember to wipe the water away and keep it dry once you are indoors to ensure adequate product life. Moisture doesn't mix well with electronics and batteries.

Q: How well can the electic scooter handle a hill?

Answer: For an average weighted person, our scooter can take an uphill of 10-12 degree incline (~15% slope), which should be adequate for most streets/roads. We have some riders scooting around San Francisco and they are performing just fine. For notorious uphills, riders can still kickscoot the scooter and propel themselves up the hill, it's still faster than walking or biking

Q: What is the weight limit for a rider?

Answer: We recommend up to 250 pounds for best performance even though the mechanics can support heavier riders. Please note that the scooter’s top speed will decrease for heavier riders on flat ground and performance on steeper slopes will be noticeably affected.

Q: What is the range related to different weight riders?

Answer: The stated range of 10 to 20 miles was tested on a 170lb rider on flat ground at a steady speed of 13mph. If a heavier rider constantly reaches top speed, brakes frequently, and takes occasionally slopes, the range would be reduced to a more modest 8-13 miles (depending on the rider weight and road conditions). Unfortunately, we are unable to bypass the fundamental laws of Physics : )

Q: What is the age limit for a rider?

Answer: The scooter was designed to be operated and transported by an individual of 16 years or older.

Q: How do I lock my EcoReco scooter?

Answer: Unlike a bike that can be easily stolen on the street, you can fold an EcoReco scooter up and bring it with you. If bringing the scooter inside with you is not an option, you can always lock the scooter up with a cable or U-lock. An instructional video can be found here

Q: How do I configure my EcoReco's top speed?

Answer: You can configure the top speed to 7, 12 or 20 MPH. The instruction can be found here

Q: What are EcoReco's terms of service?

Answer: EcoReco team stands 100% behind the quality of EcoReco products, and we would do our best to service our customers. Collecting some key information is critical for EcoReco to fulfill orders and services in a timely and proper manner, such as customer contact info, proof of purchase, scooter info/service history, and etc. EcoReco does not handle returns nor provide services without Return Material Authorization granted by the company in advance and has no obligation to fulfill any order if the information provided is not sufficient.
EcoReco reserves the right to refuse services or fulfill orders to any customer when outside of the normal business practices.

ORDERING

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Q: When will I get my EcoReco e-scooter after ordering?

Answer: We will usually ship out the same day to get you on the ride as soon as possible.

Q: How can I order parts and accessories for my scooter?

Answer: You can order the parts and accessories under the "Buy">>" For the scooter" tab at the top of the homepage. For replacement parts that are currently not on the list, please contact info@ecorecoscooter.com for details of the order placement.

EcoReco Corp has the rights to obtain scooter ID/purchase/condition information for any tech supports, warranty claims, and parts/accessories purchases, and reserves the rights to refuse/withhold further services/shipments if the information were not provided sufficiently and timely.

Q: Do you ship internationally?

Answer: Please email your address and request to info@ecorecoscooter.com, we will get you on the ride.

Q: What is the return policy?

Answer:
1. 100% money back due to manufacturing defects that make the scooter beyond repairable/replacement.
2. Full scooter cost refund (minus both way shipping) for the return of unopened items.
3. 30 days return window if a customer has a change of heart on an opened scooter. However, we will not be able to refund the 2 way shipping costs, and we will charge 20% restocking fees because we won't be able to sell the unit as new, and we would need to examine the scooter upon receiving it (full QC again). If the scooter condition is excellent, we will try our best to reduce the fees. However, if there are serious damages on the scooter caused by the owner (for example, bent front suspensions due to an accident and etc.), we would also need to charge the costs of spare parts and labor for the replacement.
Please understand we are a startup company trying to promote energy efficiency and green alternative.
We believe during your scooter research, you would know our product is not only the best last mile transportation, but also a great value and affordable (considering we use all high quality components). We stand behind our products but we also need to make sure we have a viable business. To do that, we have to be very careful in reducing the operation cost, which including educating our customers to make the right choice and keep the return rate low and fair.

Q: I want to be an EcoReco dealer/rep, how do I start?

Answer: We are open to collaboration, please contact us at info@ecorecoscooter.com.

MAINTENANCE & SERVICE

EcoReco Owner's Manual >
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Q: How long is the EcoReco electric scooter battery life?

Answer: Lithium Ferro (Iron) Phosphate (LiFePO4) is known to have no charge “memory” effect. Typically, it can sustain more than 2000 charging cycles so it should be good for more than 10 years under normal usage.

Q: What's the story with the tires? I'd imagine they'll last a long time, but might need to be replaced eventually. Is this the case, and how would we go about replacing them?

Answer: We designed the solid rubber wheel to be easily replaceable. Just unscrew and swap. We also have a patent on the rear wheel that you can replace the tire without changing the integrated motor.

Q: 20 MPH is fast! Can I lower the top speed if needed?

Answer: Yes, you can regulate the top speed to 7.5mph or 12.5mph if you like. Read instruction here

Q: How well does the electric scooter work in the rain?

Answer: We don't recommend to operate it in the rain for safety reasons. The vision is worse, the road is more slippery, and it takes longer to stop. It is generally not a good idea to bike or scooter in the rain. However, if you got caught up in the rain on your way home, the e-scooter is water-resist and will still function well. Just remember to wipe the water away and keep it dry once you are indoor to keep the product life long. Moist doesn't go well with electronics and batteries.

Q: What is the weight limit for a rider?

Answer: We recommend up to 250 pounds for best performance even though the mechanics can support heavy riders. Please note the scooter’s top speed will decrease for heavier riders on flat ground, but its performance would be noticeably affected on slopes.

Q: How high should the pressure in my air tire be?

Answer: We recommend 60 to 80 PSI; what is comfortable for each person will vary by weight and riding conditions.

Q: What is the warranty on the scooter?

Answer: We expressly warrants that each of its products is free from defects in line with the state-of-the-art in terms of materials and manufacturing under normal operating conditions and according to proper use for a period of 180 days from the date of original purchase. Frame and fork guaranteed for 2 years against factory defects and workmanship. The statutory warranty terms for the battery and motor shall be 9 months/ 1000 miles of private use for the original purchaser/owner. If the original owner registers the scooter within 30 days of the purchase date at ecorecoscooter.com, the warranty period of battery and motor would be extended to the 1 year/1500 miles. *The battery in EcoReco scooter is state-of-the-art rechargeable Lithium FerroPhosphate (LiFePO4, or Li-Iron), its theoretical charging cycles should last for many years of solid performance even if charged frequently.

EcoReco Corp has the rights to obtain scooter ID/purchase/condition information for any tech supports, warranty claims, and parts/accessories purchases, and reserves the rights to refuse/withhold further services/shipments if the information is not provided sufficiently and timely.

Q: Want to ship your unit back?

Answer: The shipping cost can be determined based on three factors:

* If the inquiry falls within one month of purchasing, Ecoreco will cover the cost of shipping to and from the customer.*

* If the inquiry is a month after purchase but still in the warranty timeframe; the shipping cost will be split by Ecoreco, and the customer, if the inquiry is not a result of a manufacture defect.

* If the inquiry is after the warranty period or the result of normal wear and tear/RMA then shipping will be factored into repair and labor cost and not covered by Ecoreco.

Q: If there is a RMA claim, do I need to pay for the shipping to ship the scooter for inspections/repair?

Answer: The shipping cost can be determined based on three factors:

* If the approved RMA falls within one month of purchasing, Ecoreco will first cover the cost of shipping to and from the customer. EcoReco reserves the right to deduct from any refund or collect the shipping costs if it's not due to any manufacturer defects.

* If the RMA inquiry is after the 30 days of purchase; the customer would pay the shipping cost to have the scooter send to EcoReco. After inspection and confirm (1) the scooters is still under the warranty timeframe and (2) the RMA is due to manufacturer defects, Ecoreco would repair and cover the return shipping to the customer.

* If the RMA inquiry is not under the warranty period, both way shipping will be paid by the customers. EcoReco reserves the right to charge for replacement parts and labor associated with performing diagnostics and repair. Customers would get clear itemized costs quotations before EcoReco technicians start any services.

Non-authorized shipment to EcoReco is considered a gift to The Company. EcoReco holds no responsibility for receiving, storage and returning of any non-authorized RMA items.

If you have any service request, please submit a EcoReco Service Case. If you have any further questions do not hesitate to contact customer.service@ecorecoscooter.com

TROUBLESHOOTING

Own an EcoReco e-scooter? Register as an owner and access the troubleshooting section.
        

SAFETY & REGULATIONS

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Q: What is the general guidance?

Answer:
1. The scooter is designed for operation by and the transport of only one responsible person age 16 or older. Adult supervision is required during charging and operation of the scooter.
2. Insurance may not cover accidents involving the scooter. Contact your insurance company for more information.
3. Consult your state’s transportation authorities for the latest regulations before operating the scooter on streets. The scooter can only be used on private property UNLESS it is street legal in the state in which you intend to operate it. (While federal and many state laws approve its legal use in bike lanes, some states consider a motorized scooter as not street legal.)
4. Your scooter is suitable only for flat surfaces, not for open country, hills, or potholes. Observe road conditions and follow traffic rules at all times.
5. Do not operate your scooter on wet surfaces or in bad weather.
6. For your safety, do not jump or perform stunts while riding. Doing so may also reduce the product life due to a higher load on folding mechanisms and delicate electronics inside.
7. Fully charge your scooter if you plan to store your scooter for a long period of time.
8. During long storage periods, monitor the battery level at least once every 3 months. Recharge the battery if the level is low. The battery naturally discharges over time. Deep discharge can cause irreparable damage to the battery.
9. All modifications to increase performance/speed or generally alter the fundamental features of the scooter endanger the operational safety while reducing the service life of your scooter. Modifications of the scooter immediately voids the manufacturer warranty. Some modifications may be considered a criminal offense and be subject to fines or prosecution by law.

Q: How well does the electric scooter work in the rain?

Answer: We don't recommend to operate it in the rain for safety reasons. The vision is worse, the road is more slippery, and it takes longer to stop. It is generally not a good idea to bike or scooter in the rain. However, if you got caught up in the rain on your way home, the e-scooter is water-resist and will still function well. Just remember to wipe the water away and keep it dry once you are indoor to keep the product life long. Moist doesn't go well with electronics and batteries.

Q: Is the electric scooter street legal?

Answer: Yes. State laws vary on this issue. Some state laws approve the use of electric scooters in bike lanes of general road traffic and some do not. To the best of our knowledge (we are still building it up so don’t hold it against us), e-scooters are street legal in California, Connecticut, Kentucky, Missouri, Nevada, Texas, Virginia and Washington, with many other states expected to follow suit. Some cities/counties have their own rules on light electric vehicles so it’s best to consult with your local transportation authority.

Q: Can I travel with my EcoReco on a airplane?

Answer: Yes! You can now take the EcoReco scooter as a carry-on during American air flights under TSA regulations.
The battery of EcoReco scooter is 288 watt-hours is in conformity with laws, so you can take your EcoReco scooter which is installed in one larger lithium ion battery as a carry-on baggage in American air travel. U.S Department of Transportation Pipeline and Hazardous Materials Safety Administration defines lithium (ion) batteries rated between 100 and 300 watt-hours (8-25g equivalent lithium content, or ELC) as “larger”. “You are allowed one larger lithium ion battery installed in a device, plus up to 2 spare larger lithium ion batteries. Lithium ion batteries rated over 300 watt-hours (25 g ELC) are forbidden.”
http://phmsa.dot.gov/safetravel/batteries
Save your feet from long walks in airports and enjoy EcoReco in all your destinations.




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